General Rental Policies
This summary highlights key policies for your convenience. It does not replace the full Rental & Design Services Agreement, which governs your booking in full.
Rental Window
• Standard rentals are 24 hours, with setup on the morning/day of your event and pick up the following day.
• Exact timing will be discussed at booking.
• Late Pickups: $25 per half‑hour after the scheduled pickup time, or a full extra day’s rental rate after 3 hours.
Payment Policy
• A 50% non‑refundable deposit is required at booking to secure your date.
• Remaining balance is due 14 days before your event.
• Bookings made within 14 days of the event require payment in full.
Card on File Requirement
• All clients must keep a valid card on file through Square for the duration of their rental.
• This card may be used for final balance payments, overtime fees, damage, missing items, or additional services requested on‑site.
• A valid card must be added to your Square profile no later than the 14‑day final payment deadline.
• If a card is not added by this deadline, your booking will be cancelled, and your 50% non‑refundable deposit will be retained.
• Your card will never be charged without communication and an invoice.
Delivery Policy
Delivery & Pickup Included:
• Delivery and pickup are included for all rentals within Rockwall County (75032).
Delivery Fees Outside Rockwall County: A small delivery fee applies for locations outside Rockwall County:
• 0–10 miles: $15
• 11–20 miles: $25
• 21–30 miles: $35
• 31–40 miles: $45
• 40+ miles: Custom quote
Delivery fees cover fuel, time, transportation, and equipment handling.
Cancellations & Reschedules
• Deposits are always non‑refundable.
• 15+ days’ notice: remaining payments refunded.
• 14 days or fewer before the event: no refunds.
• One complimentary reschedule with at least 14 days’ notice, subject to availability.
• Custom or special‑order items are non‑refundable once purchased.
Setup & Access
• Please ensure a clear, level, accessible setup area at the scheduled time.
• Delays caused by access issues (locked gates, blocked areas, no parking, etc.) may incur a $25–$50 fee.
• If setup requires stairs, elevators, long walking distances, or special handling, additional fees may apply.
Damage / Missing Items Policy
• Social Lawn Co. documents all rentals with photos and video before delivery and upon return. If you notice any issues with your items, you must contact Social Lawn Co. immediately.
• Renter is responsible for any damage, loss, or excessive cleaning required for rented items.
• Fees will be charged to the card on file after communication and invoicing.
• Normal wear‑and‑tear is expected and never charged.
• Missing items may be charged at full replacement value.
Weather Policy
• Outdoor rentals may be affected by weather.
• If severe weather prevents safe setup, Social Lawn Co. will:
– Offer indoor alternatives (if possible)
– Allow a complimentary reschedule (subject to availability)
• Refunds are not issued for weather‑related cancellations.
SMS Messaging Terms & Privacy Policy
Data Sharing
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt‑in and consent information is never shared with anyone for any purpose. Any information sharing referenced elsewhere in this policy excludes mobile opt‑in data.
Social Lawn Company LLC SMS Messaging Terms & Conditions
Program Description
Our SMS messaging program provides general conversational communication to answer questions, coordinate services, and offer customer support.
Mobile Terms & Opt‑In Requirements
By opting in to SMS communications from Social Lawn Company LLC, you agree to receive text messages related to customer support, service updates, scheduling, and general communication. Your consent to receive SMS messages is not a condition of purchase.
By providing your mobile number and opting in through our website, forms, or direct request, you confirm that:
You are the owner or authorized user of the mobile number provided.
You understand that message frequency may vary based on communication needs.
You agree to receive SMS messages from Social Lawn Company LLC until you opt out.
Opt‑Out Instructions
You may cancel SMS messages at any time by texting STOP to the number that messaged you. After sending STOP, you will receive a confirmation message and will no longer receive SMS communications. To re‑subscribe, simply opt in again as you did originally.
Help & Support
If you experience issues with the messaging program, reply with HELP for assistance or contact us directly at info@sociallawnco.com.
Message Frequency & Rates
Message and data rates may apply. Message frequency varies based on communication needs. For questions about your text or data plan, contact your wireless provider.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Privacy Questions
For additional privacy information, please review the full privacy policy on this page.
Questions?
We’re always happy to walk through details before your event. Reach out anytime.